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– Dispatch Operator

Position Summary

Benford Protection Group’s (BPG) is seeking a Dispatch Operator who will be responsible for overseeing BPG day to day scheduling operations and activities of their assigned shift. This position increases the level of service BPG provides, it also ensures a strong and positive security posture that promotes professionalism which improves the overall safety and security of all clients, employees, and company assets. Must become extremely knowledgeable of policies and procedures set forth by BPG and apply it to all sites under the protection of BPG. Will hold all officers accountable for their own attendance. Investigate incidents and/or customer complaints and compile data for accurate reporting.

Responsibilities and Duties

• Provides Officers with their schedules as needed.
• Needs to be fully fluent with Tracktik.
• Responsible for the tracking of the clock in/out times for all officers assigned to a post.
• Acts as a communication liaison through answering incoming phone calls from Client, Employees, Etc.
• Monitor any attendance discrepancies and report them to BPG Operations Management.
• Develop professional relationships with the Officers to reduce the stress that comes with last minutes schedule changes.
• Maintains a high level of professionalism and conducts yourself in a manner that does not reflect a negative image on themselves or Benford Protection Group.
• Maintains regular and consistent attendance record.
• Ensures personal accountability by familiarizing themselves with and adhering to all rules and regulations, policies and orders set forth by Benford Protection Group.
• Collaborate with management to handle and accommodate the need of emergency changes to the schedule.
• Responsible for limiting the amount of overtime hours used.
• Needs to fill vacations request 2 weeks before they begin.
• Needs to be an above average report writer. Checking Tracktik for productivity (walkdowns/report)
• Must create and maintain logs of all calls made/received and prepare reports as needed.
• Has knowledge of local jurisdiction laws (federal, state, etc.) as well as company policies, and procedure.
• Must have strong knowledge of the times of deployment and standard operating procedure for most site.

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.

• Must be able to read and write in English.
• Previous experience with TrackTik or other scheduling software.
• Must possess the ability to clearly articulate expectations using written communications as well as effectively verbalizing expectations.
• Must be able to maintain sound quality of work with minimal supervision.
• Proficient with Microsoft Suites
• Is strategic and helps others by communicating often including providing rationale and vision for changes.
• Actively listens and seeks to understand.
• Must be able to work any shift including weekend, night, and holidays; and/or work extended hours if required.
• Must be self-motivated and willing to work with others.
• Must possess a positive attitude.
• Must have strong knowledge of the times of deployment and standard operating procedure for most site.
• Ability to work in a team environment in high pressure situations.
• Previous oversight of training coordination and activities

Education & Experience:

• Must have a high school diploma or GED.
• Must have one to three years’ experience in security administration.
• Must have one to three years’ customer service experience with experience with high call volume and multi-line phone system.
• Must have Permanent Employee Registration Card (PERC)
• Proficient with skills used to utilize innovative, wireless technology at client specific sites.

Benford Protection Group is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

Job Type:

Full-Time

Pay:

$17.50 – $20.00 per hour

Benefits:

Medical, Dental, Vision, Sick/PTO Accrual

– Sergeant

Position Summary

The Sergeant will supervise and coordinate the delivery of quality services to an assigned customer. Act as a liaison between Operations Management, Account Managers, and security personnel. Supervise staff on assigned site/s, provide coaching, recognition and discipline within approved empowerment range. This position requires knowledge and understanding of daily operations and BPG’s policies and procedures.

General Duties

• Oversee that all aspects of the security function on-site are performed in a diligent manner (staffing, uniform, scheduling, and on-site training).
• Ensures quality of service and contract compliance by regularly inspecting security personnel assigned to his/her site.
• Enforces BPG’s policies as outlined in the Employee handbook, bulletins, and post orders.
• Meets all contractual scheduled hours with a minimum of unbilled overtime.
• Assists with the communication of policies, company announcements and job openings.
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision.
• Provides the basis of a great place to work by treating staff with respect.
• Helps Account or Operations Manager identify, meet and exceed the needs of the customer.
• Implement security and safety improvements that benefit the company’s assets, visitors, tenants and employees as directed by the Director of Security.
• Develops and maintains positive relations with tenants, contractors, local law enforcement, community and groups or associations that benefit the company.
• Performs other related duties as assigned. The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

Requirements

Minimum Qualifications

• A high school diploma or G.E.D. test certificate required
• A valid driver’s license
• Experience in the military, criminal justice, or law enforcement is an asset
• United States Citizenship
• 18 years of age at the time of application submission.

Knowledge, Skills, Abilities, and Other Characteristics

• Active listening skills.
• Ability to assess and evaluate situations effectively.
• Ability to identify critical issues quickly and accurately.
• Ability to provide relevant feedback and information necessary for improving efficiency.
• Demonstrates good attention to detail.
• Ability to audit and edit daily/weekly reports and forms.
• Must maintain strict professionalism and confidentiality in dealing with sensitive information.
• Must be able to multi-task.
• Ability to effectively understand and communicate in English (verbally and in writing).
• Highly accountable, reliable, and prompt, with a strong work ethic.
• Must display exceptional customer service and communication skills.
• Remain flexible to ever changing environments; adapt well to different situations.
• Ability to maintain satisfactory attendance and punctuality standard.
• Neat and professional appearance.
• Must be able to handle the pressure of working with high volume general public
• Demonstrates proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

Physical Requirements

[This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements.]

• Ability to sit at a desk for a large portion of the day.
• May require periods of walking throughout the facility.
• Ability to effectively operate and utilize a computer.
• Must be able to work longer hours based on departmental needs.
• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).
• Climb stairs, ramps, or ladders occasionally during shift.
• Occasionally bend/twist at waist/knees/neck to perform various duties.
• Occasionally lift or carry up to 40 pounds.
• Run as needed.
• Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks.
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.
• Work in various environments including adverse outdoor conditions such as cold, rain or heat.
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.

Hiring Requirements

• Valid PERC card
• Valid FOID card
• Clean Driving Record
• Valid 20-hour/40-hour security training certificate
• Pass a pre-employment drug screen and background check
• Must be able to work standard hours including weekends and/or evenings and/or Holidays

Benefits Package

• Medical, Dental, Vision Coverage
• Basic Term Life Insurance
• 401K